Online Store Return Policy (No Refunds)
1. Returns
We want you to be satisfied with your purchase from Vancouver’s North Shore Shop. However, please note that we do not offer refunds on any products.
2. Exchanges
If you receive a product that doesn’t meet your expectations, you may request an exchange within [30] days of receiving your order. We’ll be happy to exchange the item for a different size, color, or style, subject to availability.
3. Eligibility
To be eligible for an exchange, the item must be unused, undamaged, and in its original packaging. We reserve the right to refuse any exchange if the item doesn’t meet these criteria.
4. Return Process
To initiate an exchange, please contact our customer service team at shop@vancouversnorthshore.com. Our team will provide you with further instructions and assist you throughout the process.
5. Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received safely.
6. Exclusions
Certain items, such as [Shoes], are not eligible for exchange unless they arrived damaged or defective.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We’ll work with you to resolve the issue promptly, whether it’s through a replacement or repair.
8. Final Sale Items
Items marked as “final sale” are not eligible for exchange.
9. Contact Us: shop@vancouversnorthshore.com
If you have any questions about our return policy or need further assistance, please don’t hesitate to contact us at shop@vancouversnorthshore.com