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Online Store Return Policy (No Refunds)

1. Returns

We want you to be satisfied with your purchase from Vancouver’s North Shore Shop. However, please note that we do not offer refunds on any products.

2. Exchanges

If you receive a product that doesn’t meet your expectations, you may request an exchange within [30] days of receiving your order. We’ll be happy to exchange the item for a different size, color, or style, subject to availability.

3. Eligibility

To be eligible for an exchange, the item must be unused, undamaged, and in its original packaging. We reserve the right to refuse any exchange if the item doesn’t meet these criteria.

4. Return Process

To initiate an exchange, please contact our customer service team at Our team will provide you with further instructions and assist you throughout the process.

5. Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received safely.

6. Exclusions

Certain items, such as [Shoes], are not eligible for exchange unless they arrived damaged or defective.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We’ll work with you to resolve the issue promptly, whether it’s through a replacement or repair.

8. Final Sale Items

Items marked as “final sale” are not eligible for exchange.

9. Contact Us:

If you have any questions about our return policy or need further assistance, please don’t hesitate to contact us at

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