Store FAQs
Please see below on our store FAQs
Return Policy
If you receive a product that doesn’t meet your expectations, you may request an exchange within [15] days of receiving your order. We’ll be happy to exchange the item for a different size, color, or style, subject to availability.
Where do your items come from?
Various Suppliers in North America. We use a “drop shipping” model for personalization.
Seasonal Delivery Deadlines
A reminder to order before these deadlines to receive your order in time for Christmas:
Products fulfilled in Canada
Standard shipping order deadlines:
- Dec 10, 2025 for Apparel
- Dec 10, 2025 for Home & Living and accessories
Express shipping order deadlines:
- Dec 10, 2025 for Apparel
- Dec 10, 2025 for Home & Living and accessories
Products fulfilled outside Canada
Standard shipping order deadlines:
- Nov 27, 2025 for Home & Living and accessories
- Nov 28, 2025 for Apparel
Express shipping order deadlines:
- Nov 27, 2023 for Home & Living and accessories
- Nov 28, 2023 for Apparel